Seizing an Opportunity: How the Current Economic Crisis Accelerates Care Delivery Transformation and the Move to Value

  • Outlook on leveraging partnerships to bring innovation to the US healthcare system amidst current industry challenges
  • Examine the current and future state of value-based care
  • Discuss recent payer-provider arrangements that are centered around quality and outcomes improvement
  • Redefine care delivery: Develop a comprehensive, data-centric, personalized journey for patients and members

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Redefining Customer Experience: Meeting Consumers Where They Are and (Re)Building Trust

  • Personalize patient and member engagement strategies to identify opportunities, address barriers, and close care gaps
  • Drive cultural change within healthcare organizations to build trust and enable humanized, empathic, and compassionate care
  • Adopt an orchestrated multi-channel approach to effectively engage patients/members throughout their healthcare journey
  • Understand the role of technology in enabling timely access to resources and reducing communication barriers
  • Leverage AI and Machine Learning to predict behaviors and tailor care accordingly
  • Develop actionable strategies to elevate the patient experience, engage members, and build long lasting relationships

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