About this Webinar

Plans have been preparing for the integration and expansion of technology and digital health tools as a component of their member experience strategy for years. However, many plans find it challenging to realize the full potential of digital technology to create positive member experiences.  Therefore, it is important for health plans to focus on identifying and leveraging the right digital tools that help members remove the complexities of accessing the right care at the right time, close care gaps, improve their health outcomes, and deliver positive engagement experiences throughout their healthcare journey.

Attend this webinar to gain insight into how health plan leaders are revamping their engagement strategies to create seamless digital experiences that significantly improve member satisfaction and retention.

  • Discuss effective approaches to solve common clinical challenges including preventing and closing care gaps
  • Gain strategies to utilize digital technology to modernize member experiences and improve engagement rates
  • Deploy digital health technology that enable personalization and help meet the needs of diverse populations including at-and high-risk individuals and underserved communities 


Mark Parton

VP, Strategy & Operations, Wellframe

Sherri Zink

SVP and Chief Data and Engagement Officer, BlueCross BlueShield of Tennessee

Michael Collins

VP of CRM Application Delivery, EmblemHealth

Nicole Walker

Vice President, Customer Experience, Health Care Service Corporation

Sponsored By:

Wellframe strategically partners with health plans nationwide to reimagine the relationship between plans and members. Our Digital Health Management solutions for care management, advocacy, and navigation enable a level of care and support that empowers people and organizations to achieve their best. By combining innovative, AI-enabled solutions, strategic partnerships, and passionate conviction, Wellframe creates a measurable impact on lives, at scale.