With the recent public health crisis (PHE) expiration, millions of Medicaid beneficiaries have been impacted in some way as they navigate the redetermination process after roughly three years since they had regular communication with Medicaid agencies. According to data from the Urban Institute, a staggering 62% of Medicaid beneficiaries were unaware of the resumption of regular Medicaid renewals after the expiration of the PHE. Of those who were aware, about 25% said they received information from their health insurance plan. What have Medicaid agencies, managed care organizations, and other stakeholders done so far to help ensure that members who are still eligible for coverage retain it? How can these agencies continue to educate this population during the redetermination process so that they can retain the appropriate coverage? In this webinar, learn from Medicaid experts about their approach to the redetermination process and how they are supporting and engaging the Medicaid population during this unprecedented time.
Key Takeaways include:
Associate Vice President, Quality Improvement and Risk Adjustment, Molina Healthcare
Associate Vice President, Quality Improvement and Risk Adjustment, Molina Healthcare
Senior executive with over 30 years of experience in health care quality management. Experience with NCQA, JCAHO, and URAC accreditation as well as EQRO and HSAG plan submissions and audits. Extensive experience in HEDIS data collection and reporting. Knowledgeable and experienced in Medicare Stars rating improvement and risk adjustment. Expertise in quality improvement training development. Experienced in working with Provider Network to effect change in delivery system and documentation. Knowledge of preventive care interventions and disease management programs. Skilled in health fair planning and implementation; health and wellness program development; and community behavior and policy change.
SVP, Healthcare, Relay Network
SVP, Healthcare, Relay Network
Relay is the industry’s only dedicated, HIPAA-compliant CX channel, driving significantly better engagement and outcomes by marrying the high initial customer engagement of text with customer data and known action paths to enable a seamless and frictionless digital member experience.